CX Suite
AI Phone Calls
Customizable and Multilingual AI agents
LLM-Powered natural language understanding
Seamless handoff to a live agent
Skilled in interruption management
Automated entity extraction, CRM Updates, and follow-ups
Automated campaigns via WhatsApp, SMS alerts, or emails
Identify Lead Interest and Customer Satisfaction (CSAT)
AI conversation summarization
Real-Time Suite
Voice of Customer
Callveriq Insights
Scalable voice of customer analysis
Report critical and granular insights on every interaction
AI-driven Insights
AI Summarisation
Lead Propensity, CSAT, and Collection Scoring
Entity Detection
Callveriq Events Tracker
Customer sentiment analysis
Parameter-level win-loss analysis
Post Interaction Suite
Automated Quality Assurance
100% automated conversation scoring
Omnichannel QA on calls, chats, and email
Receive Gen AI-powered feedback
Automated sampling and manual audit workflow
Feedback and alert mechanism









